Shipping & Returns

Free Standard Shipping on orders $50 and over!

 

What are my shipping options?

Our customers enjoy free shipping on domestic orders over $50. We also offer other shipping choices for expedited delivery.

Shipping Options:

 

Standard Shipping 

 3-6 business days 

 $7.95 Flat Rate

2nd Day Air Saver  

2 business day

Next Day Air  

1 business day

Within the continental U.S. Orders $50+ that are being shipped within US territory, but are outside the Continental United States; i.e., Alaska, Hawaii, Guam, Puerto Rico etc. can select a flat $8.95 shipping fee at checkout.

What is your Return Policy?

If you have an issue with your order let us know! We have a small business and will see to your issue personally. Returns are accepted within 14 days of your ordering being received, and store credit or a full refund will be process after we determine the products are not damaged. 

Where is my order?
You will receive a confirmation email plus a second email with tracking information and link to track your order in real-time.

 

When will my order be shipped?

All orders are processed within 1-2 business days. We do not ship on weekends and/or nationally observed US holidays. In stock items can ship as soon as the same day if your order is placed before 10 am EST. This is not guaranteed. 

We make every attempt to get your orders out to you as quickly as possible. However, due to the high volume during peak holiday seasons and storewide sales, orders may take 2 to 4 business days for processing.

Can I cancel or change my order before it ships?

As soon as we receive your order, we start working on fulfilling it right away, so we are unable to accept changes to an order once it's been placed.

How will my package be shipped?

We use UPS, USPS, and DHL for domestic Standard Shipping.

Next Day and 2nd Day Air Saver orders are shipped by UPS.

To find out which carrier was used, please use the tracking information provided in your shipping email.

What are my shipping options if I live outside of the U.S.?

We offer shipping to international addresses via UPS. Free Standard Shipping is not available on international orders.

My tracking says that my order is being returned to the sender. What can I do?

If your tracking shows that your order was undeliverable and is being returned to us, we can resend your order to the same or alternative shipping address with a second shipping fee. If the error is on us, the order will re-ship for free.

My package is marked as “delivered” but I can’t find it.

Here’s what we suggest doing:

  • Look for a notice of attempted delivery

  • Ask your neighbors if they accepted your delivery

  • Check again the end of the next day

  • Contact the shipping carrier: USPS (1-800-222-1811), UPS (1-800-742-5877), or DHL (1-800-225-5345)

We are not responsible for lost orders through a mail carrier.

How can I contact you if I have more questions?

If you don't find your questions answered here, please reach out! We are happy to help.

You can email us at hello@shopwheninroam.com or call us at 240-283-5848  (We are open Mon-Fri, 10-6pm EST).