Store Policy

Customer Care

Customer service is our utmost priority. You can reach us about your order at any time via email: We will respond within 48 hours of your inquiry. 

Privacy & Safety

We Take your Privacy Seriously 

The following will help you understand how we use the information we collect from you during the purchase process and how it is safe-guarded. 

What Information Do We Collect?

During the order process you will be prompted to enter the following information to complete your purchase: 

  • Your First and Last Name

  • Your Preferred Shipping/Billing Address

  • Your Email Address

  • Your Phone number

  • Your Payment Information

We also utilize Google Analytics and Demographics and Interest Reporting to collect anonymized, aggregate data of how visitors interact with our site. This helps us make improvements to the user experience. If you wish to opt out of this data collection, you can clear your browser's cookie history or install the Opt-out Browser Add-On. Your payment information will NOT be stored on our website. 

How Do We Use The Information You Provide? 

We use your information to process any orders you place and ensure they are shipped to the locations you specified. This information is stored on our website and may be used to keep you informed in regards to our store's activity; such as new arrivals, sales, offers, etc. If you receive an email you did not wish to receive, you may simply use the "unsubscribe" button at the bottom of the email and you will be removed from the emailing list. By making a purchase on our site you are consenting to allow us to use your information as specified above. 

What Happens With Your Payment Information?

When in Roam does not see or process any payment information whatsoever. Our merchant solutions provider is PAYPAL, which uses bank-level security with every transaction; this information is never shared with us for any reason.


Wholesale Inquiries

Currently, only the custom items designed and produced by Sugar Taylor, Co, can be purchased wholesale. If you wish to shop wholesale for those products please let us know.

Payment Methods


- Credit / Debit Cards


Please read these terms of service ("terms", "terms of service") carefully before using (the "service") operated by When in Roam, LLC.

Conditions of Use

We will provide these services to you, which are subject to the conditions stated below. Every time you visit this website to make a purchase, you accept the following conditions:


Content published on this website (digital downloads, images, texts, graphics, logos) is the property of When in Roam, LLC  and/or its content creators and protected by international copyright laws. The entirety of the content found on this website is the exclusive property of When in Roam, LLC or our suppliers/ vendors.


Unless you are purchasing from the When in Roam Truck, all communication with When in Roam LLC will be electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Applicable Law

By visiting this website, you agree that the laws of the Maryland without regard to principles of conflict laws, will govern these terms of service, or any dispute that might come between When in Roam, LLC and you, or its business partners and associates.


Any dispute related to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court in Maryland, and you consent to exclusive jurisdiction and venue of such courts.

Comments, Reviews, and Emails

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights to remove and/or edit such content at will. When you post your content, you grant When in Roam, LLC a non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from When in Roam, LLC.